Return and Refund Policy
Key Info:
- Return window: 14 days
- Refund processing time: 7 days
- Restocking fee: None
- Payment of return postage: Paid by the customer
- Exchanges: Accepted
Return Details
You have the right to return your order within 14 days after receiving it, without providing a reason. You are responsible for the cost of returning the goods to our return address. We recommend sending your return with tracking, as we cannot be held responsible for lost return packages.
Return nd Refund Process
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Step 1: Contact us to initiate a return
Send us an email to info@yumafashion.com and include your order number. We will process your request and provide you with the address and return information.
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Step 2: Return your order
Make sure that the goods are new, undamaged and in their original packaging. Send the package to the address we have provided. We recommend sending your return with tracking, as we cannot be held responsible for lost return packages.
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Step 3: Receive your refund
Once we receive your package, we will refund your money to the original payment method within 7 days.
Exchanges
We accept exchanges, if you want to exchange your item please contact us at info@yumafashion.com.
Damaged or Incorrect Order
If you are not satisfied with your order please contact us at info@yumafashion.com and describe the problem, attach photos of the product and your order number. Our customer service team will help you resolve the situation.
Order Cancellation
We try to start working on each order as soon as possible, so if you want to cancel your order, please contact us as soon as possible, because once the shipment is processed or shipped it can no longer be cancelled.
Business Details
Yuma Fashion is operated by Tanzim Cloth Store, a company based in the Netherlands.
Company Number: 91829607
Address:
Haag en Veld 52
1102GC Amsterdam
Customer Service Contact
Email: info@yumafashion.com
Telephone: +3197010209340
Prefered Contacr Method: Email
Business hours:
Monday - Friday: 9:00 - 19:00