Return and Refund Policy

Key Information:

  • Return window: You have 14 days from the date of delivery to complete your return
  • After this period: the shipment can no longer be returned
  • Refund processing time: 7 days
  • Restocking fee: None
  • Payment of return postage: Paid by the customer
  • Exchanges: Accepted
  • This policy is subject to our Terms of Service

Return Details

If you change your mind and decide to return your order, you have the right to return or exchange your order within 14 days after receiving it, without providing a reason. After this period, the shipment can no longer be returned or replaced.

Return and Refund Process

To start the process, send us an email to info@yumafashion.com and include your order number. We will process your request and provide you with more detailed return information. Make sure that the goods are new, undamaged and in their original packaging. You are responsible for the cost of returning the goods. We recommend sending your return with tracking.

Refunds

Once we receive your package, we will refund your money to the original payment method within 7 days. If it takes any longer, please contact us at info@yumafashion.com and we will investigate the problem.

Exchanges

We accept exchanges for new items within 14 days of receipt of shipment. If you would like to exchange your items, please contact us.

Damaged or Incorrect Orders

If you are not satisfied with your order please contact us and describe the problem, attach photos of the product and your order number. Our customer service team will help you resolve the situation.

Order Cancellation

We try to start working on each order as soon as possible, so if you want to cancel your order, please contact us as soon as possible at info@yumafashion.com, because once the order is processed or shipped it can no longer be cancelled.

Business Details

Yuma Fashion is operated by ECOM GLOBAL WAVE LTD, a company based in the United Kingdom.

Company Number: 15799939

D-U-N-S Number: 232280711

Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ

Customer Service Contact

Email: info@yumafashion.com

Telephone: +447418316725

Preferred Contact Method: Email

Business hours:
Monday - Friday: 9:00 - 19:00 GMT